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General

  1. The SmartGo scheme provides a range of offers from travel and leisure operators. The term ‘offers’ applies to all the discounts and benefits available through the SmartGo scheme for employers and their staff.

  2. These offers are only for purchases made by staff of SmartGo employer members. They are not transferable to other users unless the membership agreement stipulates this to be the case. The offers are not available to members of staff once they leave employment of a SmartGo employer member or once an employer is no longer a member of SmartGo.

  3. Go Travel Solutions reserve the right to refuse SmartGo membership to an employer or staff member. Go Travel Solutions also reserves the right to cease an employer’s or staff membership of SmartGo if they are in breach of the terms and conditions.

  4. SmartGo does not store any financial details of employers or staff. All transactions arising from SmartGo offers are undertaken directly with the travel operator. Internally Go Travel Solutions uses information from employers and staff participating in the SmartGo scheme to improve the customer experience and enhance the offers and service provided.

  5. SmartGo offers for employers and staff have the following conditions:
  • Subject to the terms and conditions of the offer providers;

  • Limited in availability to certain locations across the United Kingdom;

  • Offer no priority over other customers;

  • Subject to change and availability and are not guaranteed to continue throughout the duration of SmartGo membership;

  • The offers provided through SmartGo are not guaranteed to provide the lowest price. Go Travel Solutions seeks to secure attractive offers from reputable providers within the travel and leisure sectors, with a focus on promoting sustainable travel. Users of the scheme wishing to receive the lowest cost are encouraged to check with the supplier prior to purchase.

Staff

  1. Details on staff participation in the SmartGo scheme may be shared with their employer, so they understand on the benefit of their membership.

  2. Staff of employer members includes contract and agency workers. It does not include volunteers or students unless they are explicitly included in the membership agreement with the employer.

  3. Personal staff contact information will be shared with travel operators when they have requested Go Travel Solutions to resolve a travel enquiry and sharing this information enables the matter to be resolved more efficiently.

  4. Fair Processing Notice – staff members of SmartGo are asked when they register to supply their first name, surname, personal email address, postcode, phone number and verification email address.
  • The first name, surname, personal email address and verification email address are mandatory fields. These details are shared with their employer, to verify they are an employee of the employer member and so entitled to the offers available through SmartGo and to enable Go Travel Solutions to process their membership application and communicate information on SmartGo. None of this information is shared with 3rd parties.

  • Postcode data and information on the main form of travel to and from work is requested (but not mandatory) to help with mapping of journeys to help improve future transport provision. Information shared with 3rd parties does not contain any personal information.

  • Phone number information for staff members is not shared with 3rd parties. It is obtained to assist Go Travel Solutions with the communication of travel offers to its members.

Employers

  1. No refunds on employer membership fees are available other than in exceptional circumstances. Where an employer wishes to make the case for a refund, these are to be addressed to the Managing Director of Go Travel Solutions Ltd.

  2. Official confirmation from the employer needs to be provided (e.g. purchase order) before membership is made ‘live’. Once an employer signs up for membership of SmartGo, payment is to be made within 28 days of membership going ‘live’.

Data Privacy and General Data Protection Regulation 

Here is a summary of how data is managed within SmartGo and how it complies with the General Data Protection Regulation.

Identity and contact details of the data controller and the data protection officer Data controller is Go Travel Solutions Ltd.
Data Protection Officer is Managing Director of Go Travel Solutions Ltd. 

Purpose of the processing and the lawful basis for the processing The purpose of the processing is to:
  • verify the legitimate accessing of the travel offers
  • communicate with scheme member’s information on SmartGo and its travel offers
  • administer the membership of SmartGo by employers and their staff
The legitimate interests of the controller To verify employer and staff membership of the scheme and to support the promotion of the scheme to employers and their staff. 

Any recipient or categories of recipients of the personal data No external parties receive personal data of staff members.
Key contact details of employer members are shared with SmartGo scheme operators, such as a local bus company, to assist employers in developing sustainable travel plans within their organisation.

Details of transfers to third country and safeguards Go Travel Solutions uses Zoho and Joomla to manage data submitted through the SmartGo website. Both Joomla and Zoho have recognised systems in place to ensure data confidentiality and security is not compromised.

Retention period or criteria used to determine the retention period Employer membership data is maintained beyond expiry to assist with renewal. Staff membership data is initially archived when an employer ceases membership. If an employer member does not resume SmartGo membership after 24 months, personal contact information of staff is deleted.

The right to withdraw consent at any time, where relevant If staff members wish to change their consent on sharing non-mandatory information, this can be done by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. 

The right to lodge a complaint with a supervisory authority Where employer and staff members wish to lodge a complaint in respect of the privacy of data, they are first requested to contact the Data Protection Officer at Go Travel Solutions. This is the Managing Director. If they remain dissatisfied with the response, then they have the right to contact the Information Commissioner’s Office (www.ico.org.uk) for an independent review to be undertaken.

The existence of automated decision making, including profiling and information about how decisions are made, the significance and the consequences. If a member of staff does not use the verification email address for their employer, they will be unable to access membership of SmartGo and the travel offers it provides.

SmartGo is a registered Trade Mark of Go Travel Solutions Ltd (number 2635021)

Go Travel Solutions is a limited company registered in England and Wales (Registration number: 6619901). Registered offices: Friars Mill, 100 Bath Lane, Leicester, LE3 5BJ

 

 

 

 

 

Address

Friars Mill (Unit 3)
Friars Mill (Unit 3)
100 Bath Lane
100 Bath Lane
Leicester
Leicester
LE3 5BJ
LE3 5BJ

Contact

Phone
0330 024 56 65
Email
info@smartgo.co.uk

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